After-sales service: (modalities of sending and  return)

After shipping we shall send you an Email indicating your order number and giving you the URL where you can check your expedition.

Carrier used for France: followed Colissimo

The cooling-off period is 7 days after reception of the goods, in the case of return, the expenses of return are chargeable to the customer. And the refund will be made by check within 20 days or by an exchange with another product of equivalent value. The product has to remain intact, unused, in its original packing. The expenses of return, as well as the expenses of forwarding are at our expense in the only case where it would be about a manufacturing defect;

To make a return you have to use the form of return. Do not forget to indicate the motives for return. In other words, you have to indicate if you prefer the refund or an exchange of color of the same product or another product on our site.

 General terms of sale

Article 1. Modification of the general terms of sales

The present general terms of sale apply to every persons placing an order on our web site: www.milalouise.fr

Mila Louise reserves itself the right to modify and to adapt the general terms of sale at any time. In case of modification, the applicable conditions are the ones current on the site in the recording date of your order.

Recording date of your order.

Any order appearing within the online shop mila louise. Fr involves the preliminary acceptance of the present general conditions.

Consequently the consumer recognizes being perfectly informed about the fact that his agreement concerning the contents of the present general terms does not require the handwritten signature of this document, as far as the customer wishes to order on-line products presented within the framework of the shop of the Web site.

The consumer can save or edit the present general conditions, being specified that so much the saving than the edition of this document involve its only responsibility, knowing these general terms of sale may undergo modifications. In that case, the applicable conditions will be the ones current on the site in the date of the order.

Article 2. General clauses of the contract

 1         You must be old of at least 18 years and have the legal capacity or be a holder of a parental consent allowing you to make a purchase on the site.

 2.       From the validation of your order, an email will be sent to inform you the detail of this one. Another email will follow when the product will be sent .It confirms the acceptation of your order and so creates the sale contract between mila louise and you.

3. Validation of the orders and electronic signature (law of March 13th, 2000 on the electronic signature.)

 

Any order form signed by the consumer by "double click " establishes an irrevocable acceptance which can only be questioned  in the cases restrictively planned in the present general terms of sale " as right of retraction " and " stock shortage ".

The " double click " associated with the procedure of authentification and not rejection and with the protection of the integrity of messages constitutes an electronic signature. This electronic signature has value between the parts of an handwritten signature.

Article 3. Price and availability of products

a.         Price

1a.  Prices shown on our web site are naturally excluded of transport costs which remain at your expense, they will be indicated to you in the order.

         No withdrawal of goods will be possible on our warehouse.

2a. The prices of our products are indicated in Euro and payable only in Euro, they take into account the applicable T.V.A in the day of the order. Any change of the legal rate of T.V.A will automatically be echoed on the price of the products presented on our online shop, in the date stipulated by the decree of application.

3a. The Mila Louise shop reserves the right to modify its prices at any time but will apply the current price lists at the time of your order, depending on the availability of the product at this da

 

4a It is possible that inadvertently a price error occurs. In the case when the corrected price is lower than the price posted on the site, we shall grant you the lowest price. But if the corrected price is upper to the price posted on the site, we shall inform you about it and shall proceed to the cancellation of your order unless you accepted the new price list. An answer will be asked within 2 days or this one will be definitively cancelled.

5a. Any products remain the property of Mila Louise until the complete collection of the price.

b.  Availability of products

1b. During your order, we inform you about the availability of the products you wish to acquire. Nevertheless, if in spite of our attentiveness, products turn out inalienable temporarily (stock shortage, etc.) after your order, we shall inform you by email and  invite you to cancel or to modify your order. If products turn out inalienable definitively (exhaustion of the stock) after order, we shall cancel automatically your  order and inform you by email. The delivery deadlines are mentioned as a rough guide and w cannot guarantee you these deadlines.

2b. The date of validation of the order corresponds to:

- The date of the order in case of on-line credit card payment

Article 4. Method of payment

Bank card: the banking transactions are secured by the mode SSL. Only  number of the card, expiry date as well as number behind your card will be asked to avoided any attempt of fraud. All this information is coded thanks to this protocol, none of this information are kept on our server.

Control .

At the time of the shipping we shall send you an Email indicating your number of order and giving you the URL where you can control your expedition.

Article 5.   Delivery and its modalities.

The delivery is made according to the availability.

The delivery fees are calculated according to the total weight of the parcel, they will be indicated in the detail of the order form.

The customer must verify the exhaustiveness and the correspondence of the information which he supplies in milalouise.com. This last one will not be responsible for possible typing errors and for the consequences in terms of delay or error of delivery. In this situation expenses caused for the forwarding of the order will be chargeable to the customer.

Milalouise cannot be responsible for any delay of delivery caused by a carrier whatever is the event.

Customs duties

Any order placed on the Site and delivered outside France can be subjected to possible taxes and to customs duties which are imposed when the parcel reaches its destination. These possible customs duties and these taxes relative to the delivery of an article are at your expense and placed under your responsibility. We are not to verify and to inform you about customs duties and applicable taxes. To know them, We recommend you to inquire with the proper authorities of your country.

Return of a product

The customer of the shop Mila Louise must be completely satisfied by his choice. Thus, if for  some reason, he is not completely satisfied by his order, in the regrettable cases where the product sent would not be in accordance with his request, or else if he finds manufacturing defects, he can send back the unused product in a maximum deadline of 7 days after delivery date. Beyond this deadline we can accept no complaint. The only asked conditions concerning the product: it must be intact, it must not be damaged, nor have been carried and it must be sent with the original packing. The expenses of return, as well as the expenses of forwarding are at our expense in the only case where it would be about a manufacturing defect;

Cooling-off period

The cooling-off period is of 7 days after reception of the goods, in the case of return, the expenses of return are chargeable to the customer. And the refund will be made by check within 20 days or of an exchange with another product of equivalent value. The product has to remain intact, unused, in its original packing

To make a return you have to use the form of return. Do not forget to indicate the motives of your return. In other words, you have to indicate if you prefer the refund or an exchange of color of the same product or else another product on our site.

 

As soon as we receive your form filled, we shall send you an email with our agreement of dismissal and all other necessary instructions. You also have to complete the form, which you will find in the document of expedition.